IT Solutions Technician
Support, networks and hardware, learned on your own kit and your own tickets rather than in a simulator.
Every organisation runs IT.
Above a certain size, outsourcing all of it stops being the cheaper option. This builds first line and second line capability in house.
What they will be able to do
- Diagnosing and resolving faults across hardware and software
- Networks, connectivity and the basics of infrastructure
- Security practice, access control and safe working
- Ticketing, prioritisation and communicating with users
- Documenting what was done so the next person can follow it
How it runs
The brochure for this programme
A single document covering the support, network and hardware skills built through the programme, the duration, the assessment method and how the off the job hours are planned around your rota.
See whether this fits your team
Tell us what the role needs to cover and we will tell you whether this is the right standard, or point you at a better one.
Delivered by a nationally approved apprenticeship provider
Apprenticeships are delivered by Alphabet Training, a nationally approved apprenticeship provider. Digitex Academy is its digital, IT and AI arm. UKPRN 10049431.
Alphabet Training
Apprenticeships, Skills Bootcamps and workforce development across education and childcare, healthcare, business and digital, from offices in Blackburn, Haslingden and Bolton.
Looking for an apprenticeship job?
Digitex Academy trains staff for employers and does not recruit. If you are looking for a role yourself, Alphabet Training lists live apprenticeship vacancies and runs Skills Bootcamps that finish with a guaranteed job interview.